A guest post I did over on churchblogideas.com I talked about how everyone leads out in worship in a church congregation, whether it is a worship leader, an usher, a tech person or an attender.
DennyWeinman.com
musings and mishapse of a technical creative
Tagged with service …
Imag
To Be, or not To Be.
Shakespeare penned this over a century ago and yet it holds true to everything we do, copy, instigate or imitate as a church. Are we to be like everyone else? Are we to be on the cutting edge? Are we to desire to be better? Are we to be?
IMAG is short for Image Magnification or making things larger on a projection screen so you can see what’s going on far away like in a football stadium for a game or a concert.
Give it to me.
So today I had a few rough customer service experiences. Nothing major, just a few hiccups, and one was actually remedied well.
I’ll start where my morning really started, Starbucks. Most of you that know me know I usually have a high caffeine intake, and this morning I had the start of a headache, which is probably the result of the crappy weather we’ve had lately. My usual poison is a quadshot on ice. Today I upped it to six. They asked if i wanted it sweetened. I said no. They asked if I wanted milk, I said yes please, just a little bit of half and half. Easy as pie? right? I received a venti cup all the way full (six shots should fill a grande cup full not a venti). First hint that something was wrong, my coffee was white. I drove off just wanting some caffeine ingestion before I took a sip. I finally pierced the lid with my straw and started drinking. It tasted like someone emptied about six packets of sweet and low into the cup, and it was way milky. FAIL. I was already on my way to the office so there was no way I was going back to make them fix it.
Second I went to Five Guys for lunch. I ordered my burger, they input it wrong. I didn’t check my receipt, my fault. Not the only mistake. They tagged two different orders on a bag and handed me the bag and said…we’re not sure if this is your order or the other order….It wasn’t. thankfully before I even opened the bag to get my burger out they told me they were remaking mine and to just keep the mistake burger which I gave to a co-worker.
I’ve determined after being a server I am extremely passive aggressive in the customer service world. If someone screws up on me, as long as it’s not detrimental to me personally (thankfully I can and will eat just about anything) I will just let it pass with out so much as a word. That is if I can tell it was either an accident, beyond the persons control or they’re just having a bad day (those things are usually obvious). If the person is just in a bad mood, or just flippant about what they’re doing then I’m gonna give it straight back to them (these are also obvious).
<pet peeve>Nothing irks me more than someone going in with a mission to make a server, or service rep’s day a waking nightmare. I’ve watched people sit down and feeling out the server. Then opting to go ahead and try and get a free meal out of the poor sucker. I have to restrain myself from yelling at the awful person for trying to pull one over on the unsuspecting person.</pet peeve>
So what are you? passive aggressive when something goes wrong? aggressive? overly aggressive?
